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  • What services are available through online banking?
  • How much does online banking cost?
  • How do I sign up for online banking?
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  • How do I know the online banking information I send through the Internet is secure?
  • What do I need to do if I forgot my on-line banking username or password?
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  • Which accounts can I access online?
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What services are available through online banking?
 Online banking allows you to access your account at anytime from anywhere you access the Internet. Use online banking to:
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  • Export your account transactions for use in other software applications.
  • Pay bills.
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  • Communicate through secure messaging with the Bank.
  • Setup personal alerts (e.g., request an e-mail when your account drops below a certain balance).

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How much does online banking cost?
 Online banking is free to our customers. Charges may apply, however, for online bill payment. Please confirm current pricing for paying bills online when you call to register at 1-888-OUR-HRBB (1-888-687-4722).

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How do I sign up for online banking?
 Contact us at 1-888-OUR-HRBB to enable your online banking services. Upon signing up, we will mail you information on how to login and setup your bill payments.

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Where and when can I use online banking?
 Online banking is available seven days a week, 24 hours a day, except for regular maintenance which is usually early in the morning once a month and for a short period of time. You can access your account anywhere you have access to the Internet.

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Are there special software or computer requirements to bank online?
 No special software is required as long as you use an SSL-compliant Internet browser. Browsers currently supported include Microsoft Internet Explorer version 5.x and 6.x, Netscape Navigator version 7.x and higher, AOL version 4.x and 7.x and higher, and for Macintosh, Mac PowerPC Netscape 7.x.

You can test your current browser by going to the online banking login page and clicking the "test browser" link in the upper right corner of the screen.

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How do I know the online banking information I send through the Internet is secure?
 The H&R Block Bank maintains physical, electronic and organizational safeguards to protect customer information. We continually assess our policies and practices, and monitor our computer networks, and test the strength of our security in order to help us ensure the safety and integrity of customer information. Safeguards include:
  • Your banking information never travels the Internet without encryption protection.
  • Sessions will automatically log out after a period of inactivity.
  • PIN guessing is deterred by locking an account after a set number of unsuccessful login attempts.

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What do I need to do if I forgot my online banking username or password?
 Contact us toll-free at 1-888-OUR-HRBB (1-888-687-4722).

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What do I need to do if I am locked out of my account?
 Contact us toll-free at 1-888-OUR-HRBB (1-888-687-4722).

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Which accounts can I access online?
 Any of your H&R Block Bank accounts can be viewed online.

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How current is the account information I view online?
 Your available balance viewed through the online banking application reflects transactions occurring throughout the day. Your account transaction history is current through the prior day-end processing cycle.

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Can I download my account information to other programs like Microsoft Money?
 Yes. From the Account Listing screen, simply select download from the dropdown box to the right of the account from which you wish to download.

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  • NOTICE OF CHANGES IN TEMPORARY FDIC INSURANCE
    COVERAGE FOR TRANSACTION ACCOUNTS

    All funds in a "noninterest-bearing transaction account" are insured in full by the Federal Deposit Insurance Corporation from December 31, 2010, through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to depositors under the FDIC's general deposit insurance rules.

    The term "noninterest-bearing transaction account" includes a traditional checking account or demand deposit account on which the insured depository institution pays no interest. It also includes Interest on Lawyers Trust Accounts ("IOLTAs"). It does not include other accounts, such as traditional checking or demand deposit accounts that may earn interest, NOW accounts, and money-market deposit accounts.

    For more information about temporary FDIC insurance coverage of transaction accounts, visit www.fdic.gov.