Emerald Prepaid MasterCard® FAQs
General
- What is the H&R Block Emerald Prepaid MasterCard®?
- Where can I use my H&R Block Emerald Card?
- How does my card differ from a credit card?
- How can I get an H&R Block Emerald Card?
- I received my H&R Block Emerald Card in the tax office. Now what do I do?
- What do I do when I receive my new personalized H&R Block Emerald Card in the mail?
- How can I add money to my H&R Block Emerald Card?
- I want to get cash with my card. How do I do that?
- Can I use my H&R Block Emerald Card to pay for gas at the pump?
- I had my refund or loan proceeds loaded to an H&R Block Emerald Card. How long does it take for funds to appear on my card?
- I applied for an H&R Block Emerald Card online. How long will it take for me to receive my card?
- Who can I call if I have questions during the online enrollment process?
- Who can I call if I have questions after I receive my H&R Block Emerald Card?
- What do I need to apply online for an H&R Block Emerald Card?
- How do I check the status of my H&R Block Emerald Card online application?
- Do you offer card support in Spanish? (¿Usted ofrece la ayuda en español?)
- How can I get an answer to an H&R Block Emerald Card question not addressed here?
Security
- How secure is the H&R Block Emerald Card?
- Are the funds on my card FDIC insured?
- What if I lose my H&R Block Emerald Card?
- How do I change my PIN for my H&R Block Emerald Card?
- I forgot my PIN. How can I get it?
Additional Cards
Transactions
- How do I check the amount available on my card?
- How do I view my transaction history and statement for my H&R Block Emerald Card?
- When I view my transaction history, what does "pending" mean next to some of my purchases?
- Why is there an unfamiliar merchant name listed on my statement? I don't remember shopping there.
- What if I disagree with a transaction that has posted to my account?
Fees and Limitations
Fees are subject to change.
* If you use an ATM not owned by us for any transaction, including a balance inquiry, you may be charged an additional fee by the ATM operator even if you do not complete a withdrawal. This additional ATM fee is a third-party fee assessed by the individual ATM operator only and is not assessed by us. This additional ATM fee, along with the $1.95 withdrawal and $1 balance inquiry fee charged by H&R Block Bank, will be deducted from your card.
* If you use an ATM not owned by us for any transaction, including a balance inquiry, you may be charged an additional fee by the ATM operator even if you do not complete a withdrawal. This additional ATM fee is a third-party fee assessed by the individual ATM operator only and is not assessed by us. This additional ATM fee, along with the $1.95 withdrawal and $1 balance inquiry fee charged by H&R Block Bank, will be deducted from your card.