Cha-Ching! Help

Connection

1. Can I use Cha-Ching! behind a proxy or firewall?
   Yes. Open Cha-Ching! and click on the word Menu. Select Options, and then click the Connections tab. From there, you can configure Cha-Ching! to use a proxy.
   
   
2. Can I set Cha-Ching! so it doesn't connect automatically?
   Yes. Open Cha-Ching! and click on the word Menu. Select Options, and then click the Connections tab. Make sure Automatically connect to the Internet when computer is offline is unchecked.
   
   
3. Cha-Ching! is connecting to the Internet when I don't want it to. How can I make it stop?
   Open Cha-Ching! and click on the word Menu. Select Options, and then click the Connections tab. Make sure Automatically connect to the Internet when computer is offline is unchecked.
   
   

Username and Password

1. How do I sign in to Cha-Ching!?
   To sign in to Cha-Ching!, enter your H&R Block At Home^™ Online username and password on the sign in screen of Cha-Ching!
   
   Forgot your H&R Block At Home^™ Online username or password?
   
   
2. What is my Cha-Ching! username and password?
   Your H&R Block At Home^™ Online username and password are also your Cha-Ching! username and password.
   
   Forgot your H&R Block At Home^™ Online username or password?

Web Browser

1. Links don't open in the correct browser. What do I do?
   Open Cha-Ching! and click on the word Menu. Select Options, and then click on the General tab. Change the setting for Open links in the following Web browser.
   
   
2. Links don't open in new windows or tabs. How can I change that?
   This is usually caused by a setting in the browser itself. Look for a control that changes what the browser does with links that come from other applications.
   • For Firefox: Click Tools > Options and click on Tabs. The New pages should be opened in setting is what you're looking for.
   • For Internet Explorer 7: Click Tools > Internet Options and click on the General tab. In the Tabs section, click on the Settings button. On the window that opens, look for the Open links from other programs in settings.

E-file Status

1. What does my e-file status mean?
   There are 3 e-file statuses: pending, accepted and rejected.
   
   Pending - If your e-file status is pending, this means that the IRS has not had an opportunity to review it yet.
   
   Accepted - If your e-file status is accepted, this means the IRS has reviewed your return and found no errors.
   
   Rejected - If your e-file status is rejected, this means there is a problem with your return. If this is the status of your e-file,
   please sign into H&R Block At Home™ Online, and the program will guide you through correcting the problem.

Refund Status

1. What does my refund status mean?
   There are 2 refund statuses: sent and rejected.
   
   Sent - If your refund status is accepted, this means the IRS has processed your return and will be sending your refund according to the timelines below:
   
   If you e-filed your return and chose direct deposit, you can generally expect to receive your refund within 8-15 days.
   
   If you e-filed, and chose to have your refund sent by check in the mail, you will get your refund check in the mail within 3 weeks.
   
   H&R Block can't be held liable for the exact deposit date of your refund. Be sure to verify that your refund has been deposited into your bank account prior to using these funds.
   
   Rejected - If your refund status is rejected, this means the IRS is having difficulty getting your refund to you.
   
   If you are a direct deposit customer, your bank may have rejected the electronic transfer for numerous reasons, such as an inaccurate account number, account type, routing number, or other possible issues on your bank's end. When this happens, H&R Block will receive notification from your bank that the direct deposit was rejected and issue a check by postal mail. Allow 1 - 2 weeks for delivery of your refund check.
   
   If you are a check-by-mail customer, you may have input your primary address incorrectly into H&R Block At Home^™ resulting in your refund check to be returned to the sender, causing the delay. You can contact the IRS Refund Hotline at (800) 829-1954 to resolve this issue.
   
   
2. When will I receive my refund?
   Depending on how you selected your refund to be sent to you (direct deposit or mail), the time to receive your refund will vary.
   
   If you e-filed your return and chose direct deposit, you can generally expect to receive your refund within 8-15 days.
   
   If you e-filed, and chose to have your refund sent by check in the mail, you will get your refund check in the mail within 3 weeks.
   
   H&R Block can't be held liable for the exact deposit date of your refund. Be sure to verify that your refund has been deposited into your bank account prior to using these funds.
   
   You can also contact the IRS Refund Hotline at (800) 829-1954 with questions about your refund.

Install and Uninstall

1. How do I install Cha-Ching!?
   To install Cha-Ching!, please e-file your federal return with one of the following H&R Block At Home^™ Online solutions: Basic, Deluxe, Premium or Best of Both.* Once you e-file your federal return, you will receive Cha-Ching!
   
   
   * You must select the option of e-filing your return yourself instead of having the tax professional e-file for you.
   
   
2. How do I uninstall Cha-Ching!?
   To uninstall Cha-Ching!, use your Windows Add or Remove Programs control panel and select Cha-Ching! (Remove Only). Follow the steps in the uninstaller until you're complete.
   
   
3. How do I move Cha-Ching! to another computer?
   If you saved the Cha-Ching! executable to your computer when you initially downloaded Cha-Ching! from H&R Block At Home^™ Online, copy the executable file to a flash drive or CD-ROM. Then take the flash drive or CD-ROM and put it in the computer you wish to have Cha-Ching! on, and install the Cha-Ching! executable on the other computer.
   
   If you did not save the Cha-Ching! executable to your computer when you initially downloaded Cha-Ching! from H&R Block At Home^™ Online, please sign in to H&R Block At Home^™ Online, and click on the "Help" bar found towards the bottom right of the page. Then click on "Contact us" in the Tax Help section.

What if I'm still having problems?

Please sign in to H&R Block At Home^™ Online, and click on the orange "Help" bar found towards the top right of the page. Then click on "Contacting H&R Block" in the Tax Help section.