Tango FAQs
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Why can't I log in to my Tango account?
 H&R Block has decided to suspend the Tango product for the 2008 tax season. We encourage customers interested in preparing their taxes online to try our sister program TaxCut. TaxCut allows users to prepare their own taxes, while also accessing the tax expertise of our tax professionals across the country.

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Why won't Tango be released this year?
 H&R Block has decided to focus on improving the TaxCut product line for this year. We continue to evaluate the innovative approach of Tango in a Research & Development capacity. Tango's unique approach to tax preparation and support will be integrated into other product offerings in the future.

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Tango was great, now that it isn't available, is there a comparable program available that I can use?
We encourage you to check out our sister program TaxCut. TaxCut offers a variety of products depending on your tax needs. It allows you to prepare your own taxes and access to the tax expertise of our tax professionals all throughout the country.

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How can I compare what I entered through Tango last year?
 At the end of each tax season we remove the prior year interview from the Web site so that we can load the updated current year interview. Even if Tango had been released for the 2008 tax season, you would not have been able to compare line by line what had been entered in the prior year.

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Can I import my Tango data into TaxCut, an H&R Block Office, or other H&R Block product?
 No, unfortunately Tango data cannot be imported into other H&R Block products.

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Is there an online program available that will allow my information to be stored locally rather than at H&R Block?
 Unfortunately, no there is not. We recommend that customers who are interested in saving their data locally use TaxCut software. TaxCut software allows you to save all of your data locally.

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Is there something wrong with Tango? Do I need to amend my return?
There is nothing wrong with Tango, and there is no reason to amend your return.
H&R Block has decided to suspend the Tango product for the 2008 tax season. We encourage customers interested in preparing their taxes online to try our sister program TaxCut. TaxCut allows users to prepare their own taxes, while also accessing the tax expertise of our tax professionals across the country. (additional fees may apply for live tax advice depending on the product you select)

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How can I access my prior year(s) Tango return?
Unfortunately since Tango will not be released for tax year 2008 this will no longer be option. To obtain a copy of your prior year(s) return you will need to contact the IRS.

Instructions for contacting the IRS:
  • To request a copy of the Tax Transcript by phone call the IRS at 1-800-829-1040.
  • To request a copy of the Tax Transcript by mail from the IRS, Form 4506-T must be completed. Clients can download this form from the IRS Web site: http://www.irs.gov/pub/irs-pdf/f4506t.pdf.


    • Note : The IRS transcript is free and takes approximately 10 to 14 days to process.
    Form 4506 can be used to request a full copy of a return; however, there is a fee associated with this service.


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Will I be able to print my prior year(s) Tango return that I saved locally?
Unfortunately, if you did not save a copy of your return in PDF format and you chose to save your data locally to your hard drive (versus our servers) we will not have a copy of your return. You can still obtain a copy by contacting the IRS.

Instructions for contacting the IRS:
  • To request a copy of the Tax Transcript by phone call the IRS at 1-800-829-1040.
  • To request a copy of the Tax Transcript by mail from the IRS, the Form 4506-T must be completed. Clients can download this form from the IRS Web site: http://www.irs.gov/pub/irs-pdf/f4506t.pdf.


    • Note : The IRS transcript is free and takes approximately 10 to 14 days to process.
    Form 4506 can be used to request a full copy of a return; however, there is a fee associated with this service.

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I received a letter from the IRS or state taxing authority. What should I do? I can't get in to Tango to get to my information.

Type of Letter:Action Needed:
The letter asks you to verify information on your return, i.e. dependents, income, deductions, etc. Contact the IRS or state taxing authority and provide the requested information.
The letter states that the IRS or state taxing authority has made changes to your return and has adjusted the amount you owe and assessed interest and penalties.

Accurate Calculations Guaranteed If Tango makes a calculation mistake, H&R Block will reimburse Penalties and Interest up to a maximum of $10,000.00. Tax liabilities are never paid. A calculation mistake is the direct result of an identified arithmetic (calculation) error.

H&R Block will not approve any claim that is a result of the following:
  • An entry error
  • An improper deduction
  • A failure to report income
  • A failure to follow the instructions of the program
  • An incorrect interpretation of the law
  • A failure to submit a line or form


Terms and conditions apply.
See details 		To start a Calculation Claim:

  • Include Tango username in all correspondence
  • Fax a complete copy of (all) letter(s) you received from the IRS or state taxing authority and a brief explanation of the issue to 816-817-1896.
  • If you are unable to fax a copy of letter please mail all requested information to:
    • H&R Block TaxCut Research
    P.O. Box 10435
    Kansas City, MO 64171-0435

    Once all the required information is received H&R Block will investigate the issue and if the case is approved for payment, then H&R Block will reimburse Penalties and Interest indicated by the first IRS/DOR letter sent to the client. Any additional P&I assessed by the IRS/DOR is the responsibility of the client. Please allow 4 to 6 weeks for complete processing.
The letter refers to an audit AND sets an appointment for you with the IRS or instructs you to call the IRS and make an appointment for an audit.
Still have questions? Please call us and an H&R Block agent will be happy to assist you.

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