Product Q&A
General Questions
What's included in the $70 price?
What are my payment options?
How do I import my data from TurboTax or TaxCut?
How do I contact customer support?
How do I check my e-file status?
How do I get a copy of my tax return?
Specific Tax-Related Questions
Which forms can I prepare with Tango?
Which forms aren't covered by Tango?
Can Tango handle the Alternative Minimum Tax law changes?
Does Tango handle the tax rebates of the Economic Stimulus Act?
State-Related Questions
Is my state ready for filing?
Can I prepare more than one state return at a time?
Technical Questions
Can my computer handle the power of Tango?
What are Tango's browser requirements?
What's included in the $70 price?
Federal tax return preparation
One state tax return preparation
Federal e-file*
State e-file*
Random tax facts you can't live without
Unlimited customer support, including tax advice
Storage of your tax return for 3 years
Worry-free Audit Support
® for customers who e-file
A large helping of tax mojo
* While you may always attempt to e-file, the IRS and state departments of revenue have stringent
e-file requirements. We'll tell you if we think your return contains an error that would prevent you
from e-filing and offer assistance to correct any errors before you attempt to e-file. However, some
returns just can't be e-filed and must be printed and mailed. If that's the case, we'll make it easy
by including mailing instructions with your printed return. And we'll also make ugly faces at the
computer with you.
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What are my payment options?
We accept credit and debit cards (including MasterCard, Visa, Discover, and American Express). You can also
choose to have money automatically withdrawn from your checking account (e-check).
We are not offering our Simple Pay product (having the fees for Tango deducted from your refund), Refund
Anticipation Check or Refund Anticipation Loans this year. We apologize for any inconvenience.
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How do I import my data from TurboTax or TaxCut?
You can import last year's data from TurboTax software or TaxCut software or online products. Once you log
in we'll walk you through the steps.
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How do I contact customer support?
After you've created an account in Tango, you can reach us at any time by clicking the
You Got People
icon at the top of the screen. You can reach us by phone, chat or e-mail. And it's included in the price,
so don't even think that you're going to be charged extra for it.
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How do I check my e-file status?
Once you've e-filed your return, we'll show you your e-file status in the
My Tango section. We'll
also send you an e-mail when your e-file status changes.
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How do I get a copy of my tax return?
Once you've paid for the Tango program, you can view or print a copy of your return any time from the
View Return section of the
Finish tab.
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Which forms can I prepare with Tango?
Tango will handle all of these tax situations:
W-2
Interest income
Seller-financed mortgage interest
Municipal bond interest
Original Issue Discount (Form 1099-OID)
Dividend income
State tax refund
Unemployment benefits
Social Security income
Railroad retirement income
IRA, pension and annuity income
Sales of stocks, bonds or mutual funds
Business income (Sch C, self-employed)
Foreign accounts/trusts
Sale of home
Alimony received
Gambling income
Other miscellaneous income
Rental or royalty income
Unreported tips
Other government payments
Capital loss carryover
Mortgage interest
Charitable contributions
Student loan interest
General sales tax
Alimony paid
IRA contributions
Medical or dental expenses
Rental or royalty income
Job-related expenses
K-12 classroom expenses
SEP or SIMPLE retirement account contribution
Other miscellaneous itemized deductions
Other itemized deductions (not subject to 2% limitations)
Earned Income Credit
Student expenses
Child and dependent care expenses
ES, extension and other withholdings (tax payments)
Personal property tax
Local or miscellaneous state taxes
Other taxes paid
Alternative Minimum Tax
Underpayment penalty
ES vouchers
Vehicle expenses
Depreciation
Employee stock options
Expenses from rental of personal property
Real estate, vehicle and other deductible taxes
Self-employed health insurance
Other adjustments
Home office expenses
Moving expenses
Saver's Credit
Foreign tax credit (not requiring Form 1116)
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Which forms aren't covered by Tango?
Tango was developed to cover most tax scenarios. Although this list appears long, each of these situations
is relatively uncommon and applied to less than 1% of our TaxCut online customers last year. Therefore, we
are confident that Tango will accommodate the tax situations of the majority of our customers.
At-risk limitation
Foreign tax credit
Sale of Section 1256 contracts & straddles
Medical savings accounts (MSAs) and health savings accounts (HSAs) (1099-SA)
Distributions from education accounts (1099-Q)
Distributions from long-term care insurance accounts (1099-LTC)
Household employee income
Scholarship income
Child's investment income on child's return (8615)
REMICs
Farm operation
Farm rental
Income reported on a Schedule K-1
Sales of business assets
Installment sales
Like-kind exchanges
Series E / II bonds - education (Form 8815)
Multiple support agreement
Adoption credit
Child's investment income reported on a parent's return
Foreign earned income exclusion
Investment interest & expenses
Casualty and theft losses
Mortgage interest credit (different than mortgage interest itemized deduction)
Alternative motor vehicle credit
Clean fuel deduction (hybrid vehicle)
Elderly and disabled credit
Prior year Alternative Minimum Tax credit
DC First-time Homebuyer's Credit
Domestic production activities deduction
NOL - unused business loss from a prior year
Other credits (TBD)
Employment taxes on household employees
Excess contributions penalties
Excess accumulation penalty
Extension of time to file
Claim of refund due to a deceased taxpayer
Installment payment of tax
Injured spouse allocation
Amended return
Information to claim Earned Income Credit after disallowance
Direct deposit of your refund to more than one account
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Can Tango handle the Alternative Minimum Tax law changes?
Unless you need the rather obscure mortgage interest credit (different than the very common mortgage
interest itemized deduction) or the D.C. First Time Homebuyer's Credit, then yes, we've got you covered.
If you need one of those forms, we recommend that you use
TaxCut online.
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Does Tango handle the tax rebates of the Economic Stimulus Act?
Yes. Actually, the rebate checks issued through the Economic Stimulus Act won't affect your 2007 tax
return. However, you must file a return this year in order to qualify to receive a rebate check. Let's
Tango!
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Is my state ready for filing?
Tango will support most resident state returns for the 2007 tax season.
See the list below to see if Tango supports your state...
States available are:
- Arizona
- California
- Colorado
- Connecticut
- Georgia
- Idaho
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Missouri
- Nebraska
- New Jersey
- New York
- North Carolina
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- Tennessee
- Utah
- Virginia
- West Virginia
- Wisconsin
Keep in mind you don't need to file state returns for:
- Alaska
- Florida
- Nevada
- South Dakota
- Texas
- Washington
- Wyoming
We are not providing state returns for the U.S. Virgin Islands. We apologize for any inconvenience.
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Can I prepare more than one state return?
Tango currently prepares one resident state return per federal return. If you need to file a return in more
than one state this year, we recommend our sister product,
TaxCut online.
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Can my computer handle the power of Tango?
We certainly hope so. Tango was developed using a new Web technology. One of the system requirements for
running the application is 512 MB of RAM with at least 150 MB available and at least a 1.2 GHz processor.
You can check both the total and available RAM on your PC in three easy steps:
- Press Ctrl+Shift+Esc (we know that's three keys, but only one step) to access the Windows Task Manager.
- Click on the Performance tab.
- Look at the Physical Memory section: That should indicate a TOTAL greater than 512,000, and AVAILABLE greater than 150,000.
To check RAM on your Mac:
- Go to Applications.
- Select Utilities, then Activity Monitor.
- Select System Memory.
- Look at the Free and Total indicators.
If you are hovering around the minimum RAM, it would probably be a good idea to close any other programs.
They will reduce your available memory level. (You can see what other programs are running by clicking on
the
Applications tab in the
Task Manager. But, you must go to the specific application to
shut it down.)
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What are Tango's browser requirements?
| Operating System |
Supported Browsers |
| Win 2000 |
Internet Explorer 6.0 and above
Mozilla Firefox 1.5 and above
Netscape 7.0 and above
AOL 6.0 and above
|
| Win XP |
Internet Explorer 6.0 and above
Mozilla Firefox 1.5 and above
Netscape 7.0 and above
AOL 6.0 and above
|
| Win Vista |
Internet Explorer 7.0
Mozilla Firefox 1.5 and above
|
| Mac OS 10.3.9 |
Safari 1.3.2
Netscape 7.0 and above
AOL for MAC OS
Mozilla Firefox 1.5 and above
|
| Mac OS 10.4.11 |
Safari 3.0
Netscape 7.0 and above
AOL for MAC OS
Mozilla Firefox 1.5 and above
|
| Mac OS 10.5.x |
Safari 3.0
Netscape 7.0 and above
AOL for MAC OS
Mozilla Firefox 1.5 and above
|
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