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Product Q&A
What's included in the $70 price? Federal tax return preparation One state tax return preparation Federal e-file* State e-file* Random tax facts you can't live without Unlimited customer support, including tax advice Storage of your tax return for 3 years Worry-free Audit Support® for customers who e-file A large helping of tax mojo
* While you may always attempt to e-file, the IRS and state departments of revenue have stringent
e-file requirements. We'll tell you if we think your return contains an error that would prevent you
from e-filing and offer assistance to correct any errors before you attempt to e-file. However, some
returns just can't be e-filed and must be printed and mailed. If that's the case, we'll make it easy
by including mailing instructions with your printed return. And we'll also make ugly faces at the
computer with you.
Back to Top What are my payment options? We accept credit and debit cards (including MasterCard, Visa, Discover, and American Express). You can also choose to have money automatically withdrawn from your checking account (e-check). We are not offering our Simple Pay product (having the fees for Tango deducted from your refund), Refund Anticipation Check or Refund Anticipation Loans this year. We apologize for any inconvenience. Back to Top How do I import my data from TurboTax or TaxCut? You can import last year's data from TurboTax software or TaxCut software or online products. Once you log in we'll walk you through the steps. Back to Top How do I contact customer support? After you've created an account in Tango, you can reach us at any time by clicking the You Got People icon at the top of the screen. You can reach us by phone, chat or e-mail. And it's included in the price, so don't even think that you're going to be charged extra for it. Back to Top How do I check my e-file status? Once you've e-filed your return, we'll show you your e-file status in the My Tango section. We'll also send you an e-mail when your e-file status changes. Back to Top How do I get a copy of my tax return? Once you've paid for the Tango program, you can view or print a copy of your return any time from the View Return section of the Finish tab. Back to Top Which forms can I prepare with Tango? Tango will handle all of these tax situations: W-2 Interest income Seller-financed mortgage interest Municipal bond interest Original Issue Discount (Form 1099-OID) Dividend income State tax refund Unemployment benefits Social Security income Railroad retirement income IRA, pension and annuity income Sales of stocks, bonds or mutual funds Business income (Sch C, self-employed) Foreign accounts/trusts Sale of home Alimony received Gambling income Other miscellaneous income Rental or royalty income Unreported tips Other government payments Capital loss carryover Mortgage interest Charitable contributions Student loan interest General sales tax Alimony paid IRA contributions Medical or dental expenses Rental or royalty income Job-related expenses K-12 classroom expenses SEP or SIMPLE retirement account contribution Other miscellaneous itemized deductions Other itemized deductions (not subject to 2% limitations) Earned Income Credit Student expenses Child and dependent care expenses ES, extension and other withholdings (tax payments) Personal property tax Local or miscellaneous state taxes Other taxes paid Alternative Minimum Tax Underpayment penalty ES vouchers Vehicle expenses Depreciation Employee stock options Expenses from rental of personal property Real estate, vehicle and other deductible taxes Self-employed health insurance Other adjustments Home office expenses Moving expenses Saver's Credit Foreign tax credit (not requiring Form 1116) Back to Top Which forms aren't covered by Tango? Tango was developed to cover most tax scenarios. Although this list appears long, each of these situations is relatively uncommon and applied to less than 1% of our TaxCut online customers last year. Therefore, we are confident that Tango will accommodate the tax situations of the majority of our customers. At-risk limitation Foreign tax credit Sale of Section 1256 contracts & straddles Medical savings accounts (MSAs) and health savings accounts (HSAs) (1099-SA) Distributions from education accounts (1099-Q) Distributions from long-term care insurance accounts (1099-LTC) Household employee income Scholarship income Child's investment income on child's return (8615) REMICs Farm operation Farm rental Income reported on a Schedule K-1 Sales of business assets Installment sales Like-kind exchanges Series E / II bonds - education (Form 8815) Multiple support agreement Adoption credit Child's investment income reported on a parent's return Foreign earned income exclusion Investment interest & expenses Casualty and theft losses Mortgage interest credit (different than mortgage interest itemized deduction) Alternative motor vehicle credit Clean fuel deduction (hybrid vehicle) Elderly and disabled credit Prior year Alternative Minimum Tax credit DC First-time Homebuyer's Credit Domestic production activities deduction NOL - unused business loss from a prior year Other credits (TBD) Employment taxes on household employees Excess contributions penalties Excess accumulation penalty Extension of time to file Claim of refund due to a deceased taxpayer Installment payment of tax Injured spouse allocation Amended return Information to claim Earned Income Credit after disallowance Direct deposit of your refund to more than one account Back to Top Can Tango handle the Alternative Minimum Tax law changes? Unless you need the rather obscure mortgage interest credit (different than the very common mortgage interest itemized deduction) or the D.C. First Time Homebuyer's Credit, then yes, we've got you covered. If you need one of those forms, we recommend that you use TaxCut online. Back to Top Does Tango handle the tax rebates of the Economic Stimulus Act? Yes. Actually, the rebate checks issued through the Economic Stimulus Act won't affect your 2007 tax return. However, you must file a return this year in order to qualify to receive a rebate check. Let's Tango! Back to Top Is my state ready for filing? Tango will support most resident state returns for the 2007 tax season. See the list below to see if Tango supports your state... States available are:
Keep in mind you don't need to file state returns for:
We are not providing state returns for the U.S. Virgin Islands. We apologize for any inconvenience. Back to Top Can I prepare more than one state return? Tango currently prepares one resident state return per federal return. If you need to file a return in more than one state this year, we recommend our sister product, TaxCut online. Back to Top Can my computer handle the power of Tango? We certainly hope so. Tango was developed using a new Web technology. One of the system requirements for running the application is 512 MB of RAM with at least 150 MB available and at least a 1.2 GHz processor. You can check both the total and available RAM on your PC in three easy steps:
To check RAM on your Mac:
If you are hovering around the minimum RAM, it would probably be a good idea to close any other programs. They will reduce your available memory level. (You can see what other programs are running by clicking on the Applications tab in the Task Manager. But, you must go to the specific application to shut it down.) Back to Top What are Tango's browser requirements?
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