How do I change my account or downgrade my H&R Block online tax program? Can I switch to H&R Block Free Online?

At H&R Block, we have several different online tax program solutions for you to give you the best experience when doing your taxes. If you start off in a tax program and then decide that you need to change to a different online tax program, we can help.

We’re happy to help you change your H&R Block account or downgrade to a different H&R Block tax program to get a better fit. To downgrade or remove a program that’s in your shopping cart, you have a few options in our DIY product:

• Ask AI and choose Downgrade to be taken through an automated process to downgrade.
• Call 1-855-897-8639 and say “downgrade.” Make sure to have your account info ready, such as your phone number or email address.
• Chat with an agent by choosing Agent.

When prompted, you can say any of these:

• Downgrade
• Wrong product
• Accidentally upgraded
• Downgrade my account

Have your account info ready — this will be your Blockcare ID, phone number, or email address. We’ll then ask you questions to get you to the right product, whether you need to change your product or switch to H&R Block Free Online.

Keep in mind, we can’t transfer your personal info to a downgraded product. This means you’ll have to start over.