H&R Block Online Support

Some states have indicated they will allow an exclusion for unemployment income.  We’ve outlined how to find out what your state is doing and the instructions for claiming the exclusion in our Online product.    Find your state’s information and determine if they’re ready to allow you to claim it.   If your state is ready to file today, prepare and file your federal and state return today!  If your state isn’t ready today, there are two options you can choose from: Option A: File your federal return today only and wait to prepare your state return until your state is ready to be filed. To do this:  Sign in to […]

At H&R Block, we have several different online tax program solutions for you to give you the best experience when doing your taxes. If you start off in a tax program and then decide that you need to change to a different online tax program, we can help. We’re happy to help you change your H&R Block account or downgrade to a different H&R Block tax program to get a better fit. To downgrade or remove a program that’s in your shopping cart, you have a few options in our DIY product: When prompted, you can say any of these: […]

If you’re e-filing your return, the IRS will verify your identity by using your personal tax information from the previous year. Specifically, when you file your return, the IRS compares these two things to see if they match: The prior-year adjusted gross income (AGI) you entered Your prior-year tax records If these don’t match, the IRS will reject your return. In most cases, you can easily fix this issue and successfully e-file your return again. How do you get your AGI from last year? You can locate your prior-year AGI on your 2023 return on Form 1040, Line 11. How […]

H&R Block Online chat gives you an easy way to connect with a tax professional for help as you complete your online filing. H&R Block live chat is available free of charge as long as you aren’t using the free product. If you’re using the free product, you’ll need to upgrade to H&R Block Plus. You can easily do that at any time by choosing H&R Block Plus on the left-hand menu. You can chat anytime by choosing the icon at the bottom of the help center. When Is H&R Block Live Chat Help Available? There are specific times H&R […]

If you’re having trouble signing into your H&R Block online account, you’ve come to the right place. We’ll have you back in the tax-filing business by the end of this page (or sooner). Just looking for the login link? Go to hrblock.com and use the person icon in the upper right-hand corner to sign in or create a new account. You can also bookmark the link at www.hrblock.com/login/, so you can access it again easily. Quick Troubleshooting Let’s double-check a few things before we go further: Usernames and passwords are case-sensitive, so “jsmith” is different from “JSMITH.” Check your caps […]

When you e-file your extension, you automatically get an additional six months to complete your return. At the time you request your extension, you’ll need to pay any taxes due.  If you used an H&R Block Online product to transmit and e-file your extension, you might be wondering if you can change your authorized debit amount later. Unfortunately, this isn’t possible. IRS Extension Request Rejection May Give You a Chance to Change the Amount However, there is one way that you might get the opportunity to change the amount. On occasion, an IRS extension request can be rejected if it happened […]

Looking to find a copy of your previous online tax return from H&R Block? We can help. If you used one of our online products and paid to prepare your return, accessing a copy of last year’s return is easy on H&R Block’s website – www.myblock.com. In fact, you’ll be able to access any of the returns you prepared with us in the last six years. To get a copy of your H&R Block online prior-year return, sign in to your account with the same username and password used to originally create the account. Then, just access the Prior years […]

When you e-file your taxes with an H&R Block Online product, we might notify you that there are issues with your return. Because the IRS has strict rules for e-filing, you’ll need to identify and fix any issues before you try to e-file your return again. To find and correct the errors in your return, follow these steps from the Accuracy Review Results page: Choose Fix Issues in the lower right-hand corner of the page. Correct any errors and choose Next. Choose the Federal tab and choose Check for errors and missing information. Choose Next. If you know that the […]

If you haven’t completed last year’s taxes, you might be wondering if you can file prior-year returns online with H&R Block. Unfortunately, you can’t. While we don’t have a way for you to file prior- year returns with our online products, you do have options to file older returns. You can: Prepare it yourself with H&R Block Software Our software programs allow you a convenient do-it-yourself option that you can easily download from our website. You’ll find editions to complete your federal and state taxes for the previous year and other years’ back taxes. Get a prior-year return prepared at […]

Wondering if the IRS can direct deposit your refund if you don’t have a checking or savings account? You can’t receive your refund this way, but we can explain why and outline another option. The IRS will attempt to deposit your refund into whatever account you enter, so you’ll need to make sure you’re authorized to use that account. If you’re not authorized, the bank will reject the transaction. The IRS will then send a check to the address on the return. Tell us the routing number and the bank account number for the direct deposit account in the filing […]

E-filing your taxes is a safe and convenient way to submit your return. However, there might be documents you need to mail to the IRS. Everyone’s situation is different — we’ll help you understand if you have to mail in a tax return or anything else after you e-file. As you complete your taxes, we’ll include complete filing instructions with your return, so you’ll know what to mail. E-File Mailing Requirements Here’s an overview of what you might have to mail in after you e-file your tax return: If you print and mail your return, you’ll need to sign and […]

After you file your taxes, you might receive a late form or have some other reason why you need to file an amended federal tax return. If that’s the case, you might be wondering if it’s necessary to also file an amended state return. Usually, you’ll file an amended state tax return only if the changes to your federal return affect your state tax liability. Ex: Some states require you to report the changes within a specified time after filing the federal amended return. Once you’ve been notified that the IRS received and accepted your 2024 return, you can prepare […]