H&R Block Online Product Installation Support

If you’re having trouble signing into your H&R Block online account, you’ve come to the right place. We’ll have you back in the tax-filing business by the end of this page (or sooner). Just looking for the login link? Go to hrblock.com and use the person icon in the upper right-hand corner to sign in or create a new account. You can also bookmark the link at www.hrblock.com/login/, so you can access it again easily. Quick Troubleshooting Let’s double-check a few things before we go further: Usernames and passwords are case-sensitive, so “jsmith” is different from “JSMITH.” Check your caps […]

Looking to find a copy of your previous online tax return from H&R Block? We can help. If you used one of our online products and paid to prepare your return, accessing a copy of last year’s return is easy on H&R Block’s website – www.myblock.com. In fact, you’ll be able to access any of the returns you prepared with us in the last six years. To get a copy of your H&R Block online prior-year return, sign in to your account with the same username and password used to originally create the account. Then, just access the Prior years […]

If you’re trying to log in to MyBlock and find your H&R Block online account is locked, we can help. For the security of your personal information, your account will lock after three failed attempts to log in. If this occurs, you should wait 20 minutes for your H&R Block account to unlock, then try to log in again. Not sure of your username or password? You can recover your H&R Block password information by going to www.myblock.com and choosing the Forgot username/password link. You’ll need: The email address you used for the program The last five digits of your […]

Are you trying to import last year’s tax info from TurboTax into H&R Block Deluxe, but having issues? We can help. When you try to import last year’s TurboTax return into H&R Block Deluxe, you might receive this message: “There was a problem converting your file.” This is a problem that happens from time to time, but we have an easy solution. The conversion issue occurs because TurboTax defaults to saving your return as an encrypted file. The solution is to open your previous-year return in TurboTax, create a duplicate, and then save a copy without encryption. Once you’ve completed […]

Do you need to update personal info in your H&R Block account, like your physical address, email address, or phone number? You can do this in a few easy steps at any time during the tax prep process. You can view and update your personal info through MyBlockSM at www.myblock.com, or through the MyBlock app. You can delete your MyBlockSM account through the Manage Account and Account Settings screens. If you have questions, you can contact us online or call 800-HRBLOCK. Additional Details About Your Account Information Update With H&R Block When you update account information with H&R Block Online, we might maintain a copy […]

Updating your online passwords regularly is a practice most security experts recommend, especially when it comes to any financial accounts. Fortunately, it’s easy to change your H&R Block Online account password. Steps to Change Your Password for Your H&R Block Online Account To change your H&R Block password: Sign in to your online account. Find the Overview screen and select the Account Settings tab at the bottom of the screen. Choose Change Your Password. Save your changes when you’re done. If you use a password management app, be sure to change your H&R Block account password in the app.

Keeping your email address up to date in your H&R Block Online account is a good idea, so you can stay informed about your taxes. We use your email address to send you important messages about your filing, the status of your refund, and more. To change your email address: Sign into your online account. Go to the Overview screen and choose Update email address. Save your changes. Changed Your Email Address? Make Sure You Receive Our Messages Once you’ve updated your email address in your H&R Block Online account, be sure to add our email address (onlinetaxes@hrblock.com) to the address […]

One of the most convenient reasons for using H&R Block’s Online products to prepare your taxes is importing your tax info. However, sometimes your H&R Block import can fail. If your import failed, it might be due to technical reasons that have nothing to do with whether your tax or financial info was correct. Potential Reasons Why Your H&R Block Import Failed Your H&R Block import might have failed for a few reasons. The most common reason an import fails is because the incorrect username and password was entered. Another reason we see imports fail is because the info you’re […]

When you prepare your return with H&R Block Online, you’ll need to use an Adobe software to open certain documents saved in PDF format. If Adobe Acrobat is not working, or you don’t have Adobe Acrobat, you can download free Adobe Reader software that will let you view PDF files. Can’t Open Documents in Adobe Acrobat? Here’s How to Fix It. Download and install the free version of Adobe Reader from Adobe’s website. Once it’s downloaded, follow the simple instructions to install the software. When it’s installed, you’ll be able to view PDF files.

Are you using H&R Block’s Online program to do your taxes and having issues with the screen freezing? Here we outline how to unfreeze your screen, so you can continue entering your tax info. You might notice that the screen freezes when you are in a section with Add, Edit, or Delete buttons. This can happen on a desktop or laptop computer because the page has not fully loaded. How to Unfreeze Your Screen and Avoid Future Issues To unfreeze a screen, you can simply press the F5 key at the top of your computer keyboard. This should reload the current page and […]

There’s a simple method to check which browser version you’re using. The instructions will vary depending on your operating system. For Windows: Open a new browser window. Choose Help. Choose About in the new browser window. The version number will be listed there. For iOS (Mac): Open a new browser window. At the top of the screen, pull down the browser menu (Ex: Safari or Google Chrome). Choose About as the first option. An information box will appear with the version number of your browser. What Are the Browser Requirements to Use H&R Block Online? If you’re using an older or out-of-date […]

When you sign into your online account on a device or browser that the system doesn’t recognize, we send you an H&R Block security code to verify your identity. The system might not recognize your device or browser when you switch devices if either of these applies: You didn’t check Remember My Computer during your last successful login. You’ve cleared your browser’s cache since your last login. Remember to keep your email and phone number updated in your account so you don’t lose access to your accounts. To update this, choose Account Settings in the left-hand menu. What Should You Do If […]